Our Commitment
The Michael Page Executive Search service is founded on a series of principles that are ultimately oriented to the satisfaction of our clients and candidates, as well as fulfilment of the commitments entered into with our interlocutors (companies and candidates).
Our deontological code is formulated in the following points:
1.- RAPID RESPONSE: Michael Page Executive Search is committed to presenting finalist candidates within a period of four weeks after the signing of the mandate. The best motivated, available candidates in the market will be presented, typically numbering between three and five.
2.- CONFIDENTIALITY: All data and information obtained during the selection process is treated with the utmost confidentiality under the Personal Information Protection Law.
3.- WEEKLY COMMUNICATION: The consultant handling the selection process will send a weekly progress report to the negotiators and client involved in that selection process. The report will indicate what advances have been made during the course of the week, as well as what activity will be carried out the following week. In this manner, the client will have an absolute level of information and will be able to know the status of the process at any moment.
4.- ACCESSIBILITY AND INFORMATION: The consultant is available at all times, providing their clients and candidates with their mobile telephone, direct line and personal e-mail. In the event of unavailability, they will personally inform the client and/or candidate about who will be handling their duties during their absence.
The responsible consultant will promptly inform all candidates of the status of the selection process in which they are involved, as well as the status of their candidacy in the same.
5.- NO UTILISATION OF RESEARCHERS: The consultant in charge of the mandate will be the person responsible for each and every phase of service. There is no such thing as a backoffice researcher having no contact with the organisation and/or candidates. The job is done from the ground up by our dedicated consultants; no information is lost, and both the client and candidate personally know the only negotiator involved in the selection process.
6.- OFF LIMITS: Michael Page Executive Search is committed not to contact any candidate within a period of 12 months after the most recent search. We will never get back in contact with the candidates selected on behalf of our clients unless they have left their employ, or unless we have written authorisation from the company, in the event of their being on active duty.
7.- NO CANCELLATION FEES: In the event that the mandate is frozen, modified, suspended or cancelled, Michael Page Executive Search will not unilaterally bill any type of expense.
8.- NO EXPENSES ‘DERIVED FROM THE MISSION’: Michael Page Executive Search fees include any costs derived from the mission. In the event that initially unplanned costs or expenses develop, these will be communicated to the client for approval prior to incurring such.
9.- UTILISATION OF THE PRESS: Michael Page Executive Search reserves the right to utilise a press release as a tool for recruitment of potential candidates. Classified listings will be used (nationally and/or regionally, in generalised or specialised publications) as considered appropriate for each mandate. This will always be done with prior consent from the client in regard to the means of communication, content and continent.
10.- INTERNATIONAL / NATIONAL COVERAGE: The Michael Page Group has an extensive network of offices in 24 countries, spread across five continents. Any mandate could be executed in different countries simultaneously, using the same methodology, accessing candidates in each and every one of the countries concerned.
11.- GUARANTEE: For all candidates incorporated through Michael Page Executive Search we offer a guarantee for a period of twelve months. In the event that a candidate leaves employment, independent of the reason or cause, that candidate will be replaced without any additional cost to the client.
12.- CONTINUOUS IMPROVEMENT/QUALITY CONTROL: At the conclusion of the entire selection process, the Director of Michael Page Executive Search will conduct a personal meeting with the interlocutors on behalf of the client involved in the selection process. The aim of this meeting is to know their opinion of the service offered by our firm, to understand our strengths as well as the points for improvement with respect to subsequent selection processes. Also, an online quality survey will be sent automatically to the principal negotiator and client for the same purpose.
Candidates will be sent a quality survey as well. The goal will be to know their degree of satisfaction, as well as to detect the strengths and points for improvement in our service.
13.- SECTORIALLY SPECIALISED CONSULTANT: All members of Michael Page Executive Search are specialised by sectors in regard to their professional experience, as they are in Michael Page Executive Search. They are renowned for a profound expertise within their sector, which contributes great added value to the selection process, understanding and comprehending clients’ recruitment needs, advising them on the recruitment profile, market salary levels, potential target market sectors.
14.- FOLLOW-UP: The consultant responsible for each selection project will conduct a separate follow-up with the two parties involved (organisation and candidate) to verify and support a suitable integration between the two. The said follow-up will be carried out on the candidate’s hire date, and again after three months, six months, and one year. If either of the parties detects any lack of adaptation, the consultant will intermediate in order to find an optimal solution that satisfies all parties concerned.
Also, in regard to the consultants, they will understand and comprehend the profiles of the candidates whom they interview, their expectations of professional change, potential sectors / companies receiving their candidacy,… The consultant will assess the candidates whom they have interviewed in order to improve their market impact in relation to the compilation of a curriculum vitae, the labour interview process, the labour market situation, possible development of their professional career.
